What happens if I miss a class OR my class is cancelled?
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Since Flair Gymnastics began offering classes in September 1998, we have always endeavoured to deliver high quality tuition with unbeatable value. Since we realise that trust, transparency and communication are essential to our relationship with parents, we appreciate just how important it is for our customers to have clear and accurate information. That is why we have created this handy guide to help explain our class cancellations and refunds policy .
We appreciate that from time to time your child will be unable to attend their gymnastics and trampolining classes. Unfortunately, however, we cannot offer to refund you the cost of the class on such occasions even if they have missed the session for reasons beyond their control.
A No-Class Date is a session during normal term-time which has been excluded in advance due to venue hire restrictions. Since we timetable your club calendar to account for these excluded dates, which are properly scheduled beforehand, they do not count as cancellations and therefore do not affect your monthly payments. As our class fees are charged on a pro-rata basis, you pay the same amount each month regardless of the number of classes. You will still receive a balanced and full number of classes each year because we always plan around the no-class dates.
On occasion we will be forced to cancel classes because of circumstances beyond our control, such as venue closures due to adverse weather conditions. On these occasions we are unable to refund the class, but we will, where possible provide a make-up class instead as appropriate compensation.
A make-up class is an extra session added to the typical club calendar after an unexpected cancellation. The make-up classes are therefore provided at no extra charge on top of the usual monthly payments, as they are offered in place of the session missed through the un-timetabled cancellation. In the event of a make-up class being arranged at short notice, we will always email you in advance to confirm the new time, date and venue of the substitute session.
We are always happy to help with any questions you may have and to explain our policy further, so please phone us on 01483 654440 or click here to email us.
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